Why SLAs Are Often Little More Than Marketing

As a follow-up to my blog “What Really Measures IT Success”, today I am writing about a related topic.1 It deals with the promises made by cloud and service providers and how they entice customers with availability figures beyond 99%. Anexia/Netcup, the infrastructure provider where I operate, among other things, my mail server, VPN gateway, and a few other hosts, states an availability of 99. Read more