December 9, 2025 | 19:50

Why SLAs Are Often Little More Than Marketing

As a follow-up to my blog “What Really Measures IT Success”, today I am writing about a related topic.1 It deals with the promises made by cloud and service providers and how they entice customers with availability figures beyond 99%. Anexia/Netcup, the infrastructure provider where I operate, among other things, my mail server, VPN gateway, and a few other hosts, states an availability of 99.6% on its website.2 That means a theoretical downtime of up to 40 minutes per week or up to 35 hours per year. Read more

March 8, 2023 | 12:00

Telekom MangentaCloud becomes Nextcloud

Congratulations to Telekom with its millions of MagentaCloud1 users. Throughout the year2, they will switch to Nextcloud3 and the online office service Collabora4, based on the free LibreOffice5. This is a real success story for Nextcloud and its years of work in winning over ISPs6. This reduces the arguments of proponents of Microsoft365 solutions who consider Nextcloud, Collabora, or Libreoffice as niche solutions. In recent years, I have personally seen the exact opposite. More and more people are using open-source solutions as a replacement for unpredictable and expensive subscription license models. Read more

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